guarantee and returns

One Foot Taller 10 YEAR GUARANTEE on all products.
One Foot Taller will accept returns for refund / replacement on any product within the first 10 years (10 YEARS) of its life. Send an email to check correct return address for the product and make sure to have 'customer name' and 'order no' clearly marked on the box so that we can identify them. Whether a change of mind or fault is the reason, replacements, or refunds will be made fast and without hassle on products. We cannot cover delivery or return costs.
Returns must be signalled within 14 days of receipt for received faulty or damaged-in-transit goods and within 30 days for a change of mind. 
For faults that occur during the first 10 years, just get in touch and we will arrange with you to replace (or repair) in the most convenient way.
With best wishes, One Foot Taller.