guarantee and returns

10 YR guarantee on all products. Yay!
Returns: I'll accept returns for refunds / replacements on any products, send an email to me to check correct return address for the product and make sure to have 'customer name' and 'order no' from the website clearly marked on the box so that we can identify them. Whether 'change of mind' or 'faulty goods' is the reason, the cost of return cannot be covered by One Foot Taller. Refunds will be made fast and without hassle on product costs, but not on delivery costs. Returns must be signalled within 14 days of receipt (for any faulty or damaged-in-transit goods) and within 30 days for a change of mind.